FREQUENTLY ASKED
QUESTIONS

Renting a car with us is simple and hassle-free! Here's how it works: (1) Browse our online collection and pick the car you love. (2) Send us a message on WhatsApp or fill out a booking request with your dates and preferred vehicle. (3) We'll confirm availability and send you a quote. (4) On pickup day, bring your documents (ID, license, credit card) and sign the rental agreement. (5) We do a quick walk-around inspection together, hand you the keys, and you're off exploring Lebanon! The whole process takes about 15 minutes at pickup.

We recommend booking at least 3–5 days in advance to guarantee your preferred vehicle, especially during peak season (June–August) and holidays. For luxury or specialty vehicles, booking 1–2 weeks ahead is ideal. That said, we always do our best to accommodate last-minute requests — just reach out and we'll check what's available for you.

Yes, same-day bookings are possible depending on availability! Send us a WhatsApp message and we'll let you know within minutes what vehicles are ready for immediate pickup or delivery. During busy summer months, same-day availability may be limited — so the earlier you reach out, the better your options.

When you arrive for pickup (or when we deliver to you), our team will greet you warmly, verify your documents, and walk you through the rental agreement. We'll then do a thorough walk-around inspection of the vehicle together, noting any existing marks or scratches on a condition report that both parties sign. We'll show you all the car's features — from the infotainment system to the fuel cap — and answer any questions. Then you'll get the keys and you're good to go!

Before every rental, we conduct a detailed inspection together. This includes: exterior condition (scratches, dents, paint), all four tires and spare, headlights and taillights, windshield condition, interior cleanliness, fuel level (delivered full), mileage reading, air conditioning, brakes, and all fluid levels. Everything is documented with photos and a signed condition report — this protects both you and us, so there are never any surprises at return.

Returning is just as easy as picking up! You can return the car to our Beirut office, or we can arrange a pickup from your hotel, the airport, or any agreed location. We'll do another walk-around inspection together, check the fuel level, and sign off on the return. If everything is in order, your security deposit is released immediately (card refunds take 5–7 business days to process). That's it — quick and painless!

We operate a full-to-full fuel policy. This means we deliver the car to you with a full tank, and we ask that you return it with a full tank. If the tank isn't full at return, we'll charge for the missing fuel at market rate plus a small refueling service fee. Our tip: fill up at any gas station on your way back — fuel is widely available across Lebanon and stations accept both USD and LBP.

Absolutely! Life in Lebanon has a way of making you want to stay longer. Simply contact us via WhatsApp or phone at least 24 hours before your scheduled return, and we'll extend your rental at the same daily rate (subject to availability). If another customer has reserved the same vehicle after you, we'll do our best to offer you a comparable alternative so your trip isn't interrupted.

We're available 24/7 for any issue, big or small. Your fastest option is WhatsApp — message us anytime and you'll get a response within minutes, even at 3 AM. You can also call our hotline directly. Whether it's a flat tire, a question about directions, or anything else, our team is here to help. You'll receive all our contact details in your rental agreement and via a welcome message when you pick up the car.

Great question! Here's a quick checklist we recommend: ✓ Walk around the car and verify the condition report matches ✓ Check all mirrors, seat, and steering wheel are adjusted to you ✓ Test the air conditioning ✓ Locate the spare tire and jack ✓ Confirm the fuel is full ✓ Test headlights, turn signals, and wipers ✓ Save our 24/7 contact number in your phone ✓ Download Waze or Google Maps for navigation ✓ Ask us about any road tips for your planned route. Don't worry — our team walks you through all of this at pickup!

You'll need a valid driver's license (held for at least one year), a valid passport or Lebanese ID card, and a credit or debit card for the security deposit. International visitors should also carry their international driving permit (IDP) alongside their home country license.

The minimum age to rent a car with us is 21 years old. Drivers under 25 may be subject to a young driver surcharge depending on the vehicle class. For luxury and sports cars, the minimum age is 25 with at least 3 years of driving experience.

If you hold a valid Lebanese driving license, no additional permit is needed. Foreign visitors are advised to carry an International Driving Permit (IDP) alongside their home country license. Licenses from GCC countries and many European countries are generally accepted directly.

Absolutely! We welcome tourists and make the process as smooth as possible. You'll need your passport, a valid driving license from your home country (plus an IDP if applicable), and a credit card. We can deliver the car to Beirut Airport or your hotel for maximum convenience.

A credit card is preferred for the security deposit hold. We also accept debit cards with sufficient balance for most vehicle classes. For luxury and premium vehicles, a credit card is mandatory. The deposit is fully refunded upon return of the vehicle in good condition.

Yes, you can add up to two additional drivers to your rental agreement. Each additional driver must meet the same age and license requirements as the primary renter. There is a small daily fee per additional driver — contact us for current rates.

Mountain driving is permitted with all our vehicles. However, off-road driving is only permitted with our designated SUV and 4×4 fleet. Damage caused by off-road driving in a vehicle not rated for it will not be covered by the standard insurance policy. Check our Road Trips page for recommended vehicles per route.

Our daily rate is based on a 24-hour period starting from the time of pickup. For example, if you pick up at 10:00 AM, the car is due back by 10:00 AM the next day. We offer a 1-hour grace period — after that, an additional half-day charge applies.

The security deposit varies by vehicle class. Economy and sedan rentals typically require $200–$500, SUVs range from $500–$1,000, and luxury vehicles may require $1,000–$3,000. The deposit is held on your credit card and released within 5–7 business days after the car is returned in good condition.

Absolutely not. We pride ourselves on transparent pricing. The rate you see on our website includes basic insurance and 24/7 roadside assistance. Optional extras like GPS, child seats, additional drivers, and premium insurance are clearly listed with their costs before you confirm.

Yes! We offer significant discounts for extended rentals. Weekly rentals receive 10–15% off the daily rate, and monthly rentals receive 25–35% off. Long-term rentals (3+ months) have special corporate rates available. Contact us on WhatsApp for a personalized quote.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, bank transfers, and cash payments in USD or LBP. For online reservations, credit card payment is required to confirm the booking.

We offer a 1-hour grace period after your scheduled return time. Returns within 1–4 hours late incur a half-day charge. Returns more than 4 hours late are charged a full additional day. Please call us if you're running late — we're always happy to accommodate when possible.

If you return the car earlier than your scheduled drop-off, you will still be charged for the original rental period. However, for rentals of 7 days or more, we may offer a partial refund for unused days — please contact us to discuss your specific situation.

Yes! We offer complimentary airport delivery and pickup at Rafic Hariri International Airport (BEY) for rentals of 3 days or more. For shorter rentals, a small delivery fee applies. Our driver will meet you at the arrivals hall with a sign bearing your name.

Absolutely. We provide door-to-door delivery anywhere in Greater Beirut at no extra charge. Deliveries outside Beirut (Jounieh, Byblos, Sidon, etc.) are available for a small additional fee. We'll bring the car to your exact location at your preferred time.

Our main office is located in Beirut. We also have pickup points at Beirut Airport, Jounieh, and Byblos. For maximum flexibility, we recommend our free delivery service — we'll bring the car wherever you are in Beirut.

Yes, one-way rentals are available. You can pick up in one location and drop off at another within Lebanon. A one-way fee may apply depending on the distance between locations. Contact us for specific pricing.

Yes! Our VIP delivery service includes a personal meet-and-greet, a full vehicle walkthrough, and a complimentary welcome package with water, snacks, and a guide to Lebanese road trips. This service is complimentary for all luxury and premium vehicle rentals.

Each vehicle listing on our website specifies the fuel type (Petrol, Diesel, Hybrid, or Electric). Cars are delivered with a full tank and should be returned with a full tank. If returned with less fuel, a refueling charge will apply at market rate plus a small service fee.

Most of our newer vehicles come equipped with built-in navigation systems. For vehicles without one, we offer portable GPS units for a small daily fee. Alternatively, we recommend downloading Waze or Google Maps, which work excellently for navigating Lebanon's roads.

Yes, all our rentals include basic Comprehensive Insurance (CDW — Collision Damage Waiver) and Third-Party Liability coverage. For full peace of mind, we offer premium Zero-Excess insurance that eliminates your deductible entirely. Ask us about upgrading when you book.

First, ensure everyone is safe. Call emergency services if needed (Red Cross: 140, Civil Defense: 125). Then call our 24/7 hotline immediately. Do not move the vehicle if possible. Take photos of all damage and exchange information with any other parties involved. We'll guide you through every step.

Our basic CDW covers collision damage to the rental vehicle with a deductible (excess) that varies by vehicle class. Third-party liability is also included. Tire damage, windshield chips, undercarriage damage, and personal belongings are not covered under basic insurance but can be added with our premium package.

Currently, cross-border travel is not permitted with our rental vehicles due to insurance restrictions. Our coverage is valid within Lebanese territory only. If you need to travel to Syria or Jordan, please contact us to discuss special arrangements.

Call our 24/7 roadside assistance hotline immediately. We'll dispatch a technician or tow truck to your location. If the issue cannot be resolved on-site, we'll provide a replacement vehicle at no additional charge. You'll never be stranded — we guarantee it.

Yes! Every rental includes complimentary 24/7 roadside assistance anywhere in Lebanon. This covers flat tires, dead batteries, lockouts, towing, and emergency fuel delivery. Simply call our hotline and help will be on the way within 30–60 minutes depending on your location.

The renter is responsible for all traffic violations and fines incurred during the rental period. If a fine is received after the vehicle is returned, we will charge the amount plus a small administrative fee to the credit card on file. We recommend driving carefully, especially in Beirut!

We maintain a modern fleet with most vehicles being 2020 models or newer. Our luxury collection features the latest model years. Every vehicle in our fleet is regularly rotated to ensure you always drive a well-maintained, up-to-date car.

Absolutely. Every vehicle undergoes a thorough 50-point inspection between rentals, including mechanical systems, tires, brakes, fluids, interior cleanliness, and exterior condition. We service our vehicles at authorized dealerships using genuine parts only.

We do our best to accommodate color preferences! While we can't always guarantee a specific color, let us know your preference when booking and we'll try to match it. For special events like weddings, we recommend booking well in advance to secure your preferred color.

Yes, we offer professional chauffeur services with experienced, multilingual drivers who know Lebanon inside and out. This is perfect for business trips, airport transfers, city tours, or when you simply want to sit back and enjoy the scenery. Contact us for chauffeur rates.

Absolutely! We offer premium wedding and event packages featuring our luxury fleet, decorated to your specifications. We provide red carpet service, a professional chauffeur in formal attire, and complimentary champagne. Book early for the best selection — wedding season fills up fast!

Of course! You're welcome to visit our showroom in Beirut to inspect any vehicle in person before committing. We can also send additional photos and videos via WhatsApp if you prefer. Your satisfaction is guaranteed before you sign.

If your preferred vehicle is unavailable for your dates, we'll suggest comparable alternatives from our fleet. If you'd like that specific car, we can place you on a priority waitlist and notify you the moment it becomes available. We always aim to match or exceed your expectations.